Assessing the effectiveness of compliance inspection in ensuring the quality of ICT products and services: a case of the compliance department at ICASA

Keywords: effectiveness, compliance inspection, quality, ICT, products and services


This study assesses the effectiveness of compliance inspection in ensuring the quality of ICT products and services at the Independent Communications Authority of South Africa (ICASA). The Independent Communications Authority of South Africa (ICASA) is an independent regulatory body of the South African government, established in 2000 by the ICASA Act to regulate both the telecommunications and broadcasting sectors in the public interest. The ICASA approved label, found on internationally manufactured products, implies the products meet quality standards, stipulated by ICASA. A qualitative study using interviews from a sample of 13 participants was carried out. The study found that there are functional integration challenges that are reflected in inspection activities and outcomes, which are not reported to relevant departments, while other supporting activities, such as the provision of security personnel during site inspection, are not made available to support effective compliance inspection activities and effectiveness. The study also found randomized inspections help to cut down on risks. Lastly, the study noted a profound lack of a post-market surveillance in place to continuously ensure that the equipment and the systems, placed in the market, maintain conformance with the applicable technical standards. The study further revealed that licensees lack adequate information and knowledge regarding compliance regulations and acts, which fosters non-compliance and renders compliance inspection ineffective


Download data is not yet available.

Author Biographies

Anton M. Pillay, Vaal University of Technology; University of Johannesburg

Center for Academic Development

Jeremiah Madzimure, Vaal University of Technology

Department of Education

Centre for Academic Development


Fatoki, O. (2012). An Investigation into the Financial Management Practices of New Micro-enterprises in South Africa. Journal of Social Sciences, 33 (2), 179–188. doi:

Kharade, K., Thakkar, R. (2012). Promoting ICT enhanced constructivist teaching practices among preservice teachers: A case study. International journal of Scientific and Research Publications, 2 (1). Available at: Last accessed: 24.01.2022

Apuke, O. D. (2017). Quantitative Research Methods : A Synopsis Approach. Kuwait Chapter of Arabian Journal of Business and Management Review, 6 (11), 40–47. doi:

Nxumalo, N., Goudge, J., Gilson, L., Eyles, J. (2018). Performance management in times of change: experiences of implementing a performance assessment system in a district in South Africa. International Journal for Equity in Health, 17 (1). doi:

Hammarberg, K., Kirkman, M., de Lacey, S. (2016). Qualitative research methods: when to use them and how to judge them. Human Reproduction, 31 (3), 498–501. doi:

Babones, S. J. (2014). Methods for Auantitative Macro-Comparative Research. Thousand Oaks: SAGE. doi:

Crawford, P., Dalton, R. (2016). Providing Built Environment Students with the Necessary Skills for Employment: Finding the Required Soft Skills. Current Urban Studies, 4 (1), 97–123. doi:

Bhardwaj, P. (2019). Types of sampling in research. Journal of the Practice of Cardiovascular Sciences, 5 (3), 157. doi:

Denzin, J. W. (2014). Research Design: Qualitative, Quantitative and Mixed Methods Approaches. Thousands Oaks: Sage.

Rebolj, A. B. (2013). The case study as a type of qualitative research. Journal of Contemporary Education Studies, 1, 28–43.

DeNisi, A. S., Murphy, K. R. (2017). Performance appraisal and performance management: 100 years of progress? Journal of Applied Psychology, 102 (3), 421–433. doi:

Govindan, K., Azevedo, S. G., Carvalho, H., Cruz-Machado, V. (2014). Impact of supply chain management practices on sustainability. Journal of Cleaner Production, 85, 212–225. doi:

Aguinis, H. (2013). Performance management. Vol. 2. Boston: Pearson.

Akhtar, I., Islamia, M. J. (2016). Research Design. Research in Social Science: Interdisciplinary Perspectives, 68–82.

Janghorban, R., Latifnejad, R. R., Taghipour, A. (2014). Pilot Study in Qualitative Research: The Roles and Values. Hayat, Journal of School of Nursing and Midwifery, 19 (4), 1–5.

Nitika, N. K., Poonam Arora. (2020). Performance Appraisal in the Era of New Normal. Journal of Technology Management for Growing Economies, 11 (1), 11–15. doi:

Kroll, A. (2015). Exploring the Link Between Performance Information Use and Organizational Performance: A Contingency Approach. Public Performance & Management Review, 39 (1), 7–32. doi:

Lee, T. W., Steers, R. M.; Landy, F., Zedeck, S., Cleveland, J. (Eds.) (2017). Facilitating effective performance appraisals: The role of employee commitment and organizational climate. Performance measurement and theory. Abingdon: Routledge, 75–93.

Brynard, D. J., Hanekom. S. X., Brynard, P. A. (2014). Introduction to Research. Pretoria: Van Schaik publisher.

Camagni, R.; Camagni, R. (Ed.) (1991). Local Milleu, Uncertainty and Innovation Networks Towards a New Dynamic Theory of Economic Space. Innovation Networks Spatial Perpective, 121–143.

Campbell, M., Pretti, T. J., Bowen, M. T., Drysdale, B. (2017). Professional identities and ethics: The role of compliance in developing agentic professionals. Work-intergrated learning in the 21st century: Global, 145–160. doi:

Du Plooy-Cilliers, F., Davis, C., Bezuiedenhout, R. (2014). Research matters. Cape Town: Juta & Co.

Conelly, L. M. (2016). Trustworthiness in qualitative research. Available at: Last accessed: 04.11.2021

Leedy, P., Orsmrod, J. (2014). Practical Research, Planning & Design. University of Colorado Emeritus, Pearson Education Limited.

Mayer, K. (2020). HRE’s Number of the Day: Employee Flexibility. Available at: Last accessed: 03.01.2022

Adesote, S. A., Fatoki, O. R. (2013). The role of ICT in the teaching and learning of history in the 21st century. Academic Journals, 8 (21), 2155–2159.

McIlvaine, A. (2020). Per Urban Studies, Performance Management in the Time of Corona Virus. Available at: Last accessed: 05.01.2022

👁 56
⬇ 60
How to Cite
Ramahlo, R. M., Pillay, A. M., & Madzimure, J. (2022). Assessing the effectiveness of compliance inspection in ensuring the quality of ICT products and services: a case of the compliance department at ICASA. EUREKA: Social and Humanities, (2), 15-25.
Business, Management and Accounting