Adaptive performance in the 4IR: the impacts of organizational learning and resilience

Keywords: 4IR, Organizational Learning, Resilience, Performance, Banks, Nigeria


This research investigates the impacts of organizational learning and resilience on adaptive performance within the banking industry during the 4IR. This study implemented a cross-sectional survey approach, having its sample (250 employees), purposively obtained from five (5) Lagos State of Nigeria’s banks. These five (5) banks are First City Monument Bank Limited, Zenith Bank Plc, United Bank for Africa Plc, Guarantee Trust Bank Plc, and First Bank of Nigeria Plc. The current researchers encouraged voluntary participation and guaranteed respect for related ethical matters. Two hundred and forty-six (247) surveys were successfully retrieved and suitably utilized. Data recovered was cleaned and analyzed with Statistical Packages for Social Sciences (SPSS vs. 28). This paper confirms that organizational learning and resilience independently and significantly increase and sustain positive adaptive performance. This investigation also found that organizational learning and resilience significantly and jointly impact adaptive performance. Hence, management within Nigeria’s banking industry should consider adopting more organizational learning programs and exercises for the varied circumstances and contests from the fourth industrial revolution. Moreover, the management and leaders within Nigeria’s banks should adopt human resource practices that cultivate the mastering of transformative activities, making the most disruptive surprises that potentially impend organization survival in the fourth industrial revolution


Download data is not yet available.

Author Biographies

Foluso Philip Adekanmbi, University of Johannesburg

Department of Industrial Psychology and People Management

College of Business & Economics

Wilfred Isioma Ukpere, University of Johannesburg

Department of Industrial Psychology and People Management

College of Business & Economics


Rahman, A., Abedin, Md. J. (2021). The Fourth Industrial Revolution and private commercial banks: the good, bad and ugly. International Journal of Organizational Analysis, 29 (5), 1287–1301. doi:

Kagermann, H., Wahlster, W., Helbig, J. (2013). Recommendations for implementing the strategic initiative Industrie 4.0: Final report of the Industrie 4.0 working group. Berlin: Forschungsunion, 84.

Vaidya, S., Ambad, P., Bhosle, S. (2018). Industry 4.0 – A Glimpse. Procedia Manufacturing, 20, 233–238. doi:

Koopmans, L., Bernaards, C. M., Hildebrandt, V. H., Schaufeli, W. B., de Vet Henrica, C. W., van der Beek, A. J. (2011). Conceptual Frameworks of Individual Work Performance. Journal of Occupational & Environmental Medicine, 53 (8), 856–866. doi:

Landy, F. J., Conte, J. M. (2016). Work in the 21st century: An introduction to industrial and organizational psychology. John Wiley & Sons.

Charbonnier-Voirin, A., El Akremi, A., Vandenberghe, C. (2010). A Multilevel Model of Transformational Leadership and Adaptive Performance and the Moderating Role of Climate for Innovation. Group & Organization Management, 35 (6), 699–726. doi:

Jundt, D. K., Shoss, M. K., Huang, J. L. (2014). Individual adaptive performance in organizations: A review. Journal of Organizational Behavior, 36 (S1), S53–S71. Portico. doi:

Sweet, K. M., Witt, L. A., Shoss, M. M. (2015). The interactive effect of leader-member exchange and perceived organizational support on employee adaptive performance. Journal of Organizational Psychology, 15 (1), 49–62. Available at:

Heinze, K. L., Heinze, J. E. (2018). Individual innovation adoption and the role of organizational culture. Review of Managerial Science, 14 (3), 561–586. doi:

Zubair, A., Shabbir, R., Abro, M. A., Mahmood, M. A. H. (2019). Impact of consumer information acquisition confidence, social outcome confidence on information search and sharing. The Bottom Line, 32 (3), 230–246. doi:

Bhamra, R., Dani, S., Burnard, K. (2011). Resilience: the concept, a literature review and future directions. International Journal of Production Research, 49 (18), 5375–5393. doi:

Marquardt, M. J. (2019). Building learning organization with action learning. The Oxford Handbook of the Learning Organization. Oxford University Press, 104–118. doi:

DiBella, A. J. (2019). From learning organizations to learning cultures and more: evolutions, in theory, changes in practice, continuity of purpose. The Oxford Handbook of the Learning Organization. Oxford: Oxford University Press, 215–228. doi:

Kyoungshin, K., Zhenqiu, L. L. (2019). Learning organization and organizational performance. The Oxford Handbook of the Learning Organization. Oxford University Press, 332–346. doi:

Olejarski, A. M., Potter, M., Morrison, R. L. (2018). Organizational Learning in the Public Sector: Culture, Politics, and Performance. Public Integrity, 21 (1), 69–85. doi:

Ivaldi, S., Scaratti, G., Fregnan, E. (2021). Dwelling within the fourth industrial revolution: organizational learning for new competences, processes and work cultures. Journal of Workplace Learning, 34 (1), 1–26. doi:

Duchek, S. (2019). Organizational resilience: a capability-based conceptualization. Business Research, 13 (1), 215–246. doi:

Linnenluecke, M. K. (2015). Resilience in Business and Management Research: A Review of Influential Publications and a Research Agenda. International Journal of Management Reviews, 19 (1), 4–30. Portico. doi:

Ruiz-Martin, C., Lopez-Paredes, A., Wainer, G. (2018). What we know and do not know about organizational resilience. International Journal of Production Management and Engineering, 6 (1), 11–28. doi:

Lengnick-Hall, C. A., Beck, T. E., Lengnick-Hall, M. L. (2011). Developing a capacity for organizational resilience through strategic human resource management. Human Resource Management Review, 21 (3), 243–255. doi:

Witmer, H., Mellinger, M. S. (2016). Organizational resilience: Nonprofit organizations’ response to change. Work, 54 (2), 255–265. doi:

Xiao, L., Cao, H. (2017). Organizational Resilience: The Theoretical Model and Research Implication. ITM Web of Conferences, 12, 04021. doi:

Tan, F. Z., Olaore, G. O. (2021). Effect of organizational learning and effectiveness on the operations, employees productivity and management performance. Vilakshan - XIMB Journal of Management, 19 (2), 110–127. doi:

Lam, A. (2019). Ambidextrous learning organizations. The Oxford Handbook of the Learning Organization. Oxford: Oxford University Press, 162–180. doi:

Arthur, J. B., Aiman-Smith, L. (2001). Gainsharing and Organizational Learning: An Analysis of Employee Suggestions Over Time. Academy of Management Journal, 44 (4), 737–754. doi:

Mavondo, F. T., Chimhanzi, J., Stewart, J. (2005). Learning orientation and market orientation. European Journal of Marketing, 39 (11/12), 1235–1263. doi:

Cambra-Fierro, J. J., Hart, S., Polo-Redondo, Y., Fuster-Mur, A. (2011). Market and learning orientation in times of turbulence: relevance questioned? An analysis using a multi-case study. Quality & Quantity, 46 (3), 855–871. doi:

Pradhan, R. K., Singh, S. K., Jena, L. K. (2016). Workplace Spirituality, Organizational Commitment and Job Satisfaction: A Study. Academy of Management Proceedings, 2016 (1), 16259. doi:

Weick, K. E., Sutcliffe, K. M., Obstfeld, D. (2005). Organizing and the Process of Sensemaking. Organization Science, 16 (4), 409–421. doi:

Fathi, M., Yousefi, N., Vatanpour, H., Peiravian, F. (2021). Organizational resilience and strategic foresight on firm performance: Competitive advantage as mediating variable. Iranian Journal of Pharmaceutical Research: IJPR, 20 (4), 497. doi:

Parsons, D. (2010). Organizational resilience. Australian Journal of Emergency Management, 25 (2), 18–20.

Beuren, I. M., dos Santos, V., Theiss, V. (2021). Organizational resilience, job satisfaction and business performance. International Journal of Productivity and Performance Management, 71 (6), 2262–2279. doi:

Orth, D., Schuldis, P. M. (2020). Organizational resilience and the roles of learning and unlearning-an empirical study on organizational capabilities for resilience during the COVID-19 crisis.

Kim, K. (2020). A measure of adaptive performance and the DLOQ. The Learning Organization, 28 (4), 397–412. doi:

👁 207
⬇ 177
How to Cite
Adekanmbi, F. P., & Ukpere, W. I. (2022). Adaptive performance in the 4IR: the impacts of organizational learning and resilience. EUREKA: Social and Humanities, (5), 3-9.
Business, Management and Accounting