An analysis of factors that impact the change management process

Keywords: communication, change management, employee commitment, leadership


Business are facing new threats or opportunities due to globalization, changes in costumers demands, new technologies, new expectations from society. Business change to stay competitive and to survive. It is very important to find the proper change and to manage it effectively. Many researchers, (Lewin, 1951; Kotter, 1996; Peddle et al., 1998; Paton and McCalman, 2000), have developed change models which describe important stages involved in effective change management process. Organizational change can be planned or unplanned. Organizations may change their products, structure, strategy or people. Although, what type of change an organization is undertaking, it had been argued that organizational change will fail without effective communication, appropriate leadership, employee commitment and readiness to change.  Managers, know that a change to be successful needs to be managed effectively.

There are many factors that create effective change management. In this paper we will focus on the impact of leadership, communication and employee commitment to change. Employees implement changes in organization and if they do not have the necessary information why organization needs the change and what is the outcome of proposed change they probably will refuse it. Also, leadership has an important role in change management. Employees need to feel security from their leader that change will improve their organization and will bring benefits to all of them. Employees are very concern to know if organization has the capacity to implement the proposed change.


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Author Biographies

Gentisa Furxhi, University “Fan S. Noli”

Department of Management

Elda Dollija, University “Fan S. Noli”

Department of Management


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How to Cite
Furxhi, G., & Dollija, E. (2021). An analysis of factors that impact the change management process. Technology Transfer: Innovative Solutions in Social Sciences and Humanities, 18-20.
Business, management and accounting